Privacy Policy

1. General

CLASS CARD LLP (hereinafter “Voomo”, “We”, ”Our” or “Us” which expression, unless repugnant to the context hereof, shall mean and include its successors, subsidiaries and assigns) is the owner and developer of Voomo’s products and services, including but not limited to, website (https://voomo.ai and https://app.voomo.ai) (“Website”), applications, software, application programming interfaces, tools, data and documentation offered on the Website and our mobile apps (collectively, “Services”). The Services are used by Voomo’s registered users (“User”) to generate and export content including but not limited to, images, audio, video, recordings, data and text. The Service also allows Users to export generated content or share it with their viewers (“Viewers”).

We at Voomo are committed to safeguarding the privacy of our customers. This privacy policy (“Privacy Policy”) describes how We collect, use and disclose personal information about individuals who access and use our Website (“Visitors”) and our Users and Viewers who access, use and interact with our Services. Each of the Users, Viewers and Visitors shall also be referred to herein as “you” or “your”. We refer interchangeably to “personal information” and “Personal Data”, which, depending on the jurisdiction, means the data or information based on which a person can be identified. For purposes of this Privacy Policy, We are the controller only if we process personal data for our own legitimate purposes, as described in the section titled “Why do we process your data and what is our legal basis?”

Please read this Privacy Policy carefully and ensure that you understand it. By using any of our Services, you agree to this Privacy Policy and our collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, you must stop using our Services immediately.

This Privacy Policy does not extend to any websites, platforms, software or applications operated by third parties that are linked to our Website (whether we provide those links or other users share them) or integrated with Our Services, nor does it apply to content, data, applications, or materials from third parties, including other users. We are not responsible for the privacy or security of, or information found on these sites or platforms, or the accuracy, completeness, or reliability of third-party materials, and have no control over how your information is collected, stored, or used by other websites. We advise you to check the privacy policies of any third-party website or platform before providing any information to them. Our inclusion of any links to third-party websites or platforms does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

If you access our Services on behalf of your organisation and your organisation has an enterprise account with us, we will act as a data processor in respect of the processing of your personal data and your organisation will be a controller. In such circumstances, please see your organisation’s privacy notice for more information about how to exercise your rights and your organisation’s lawful basis for processing your personal data in connection with the provision of our Services.

2. What type of Personal Data do we process?

• Information You Provide Us: Some features of the Services may require you to provide us with information directly. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Depending upon your use of our Services, we may collect some or all of the following information about you:

• Account and contact information: When you register an account with Us, we collect your name, email address and account password. We may also collect other information associated with your account, such as your phone number, business/organization name and position, mailing address and social media handles. Depending on the plan that you subscribe to, we may collect payment information and transaction history. Voomo uses Paddle (https://paddle.com) as a third party payment processor and all payment information is stored with them. You may find their privacy notice link here. This data is necessary to provide you with the Services.
• Customer Provided Content: When you use our Services, we collect personal information that is included in the text, voice, scripts, images, videos, and other Customer Provided Content (as defined in our Terms) that you choose to provide (basis your decision) to generate audio, videos, avatars, and other forms of output, alongside metadata associated with the Customer Provided Content. Some of the features of the Services require us to process parts of voice, faces or bodies within a video, photo or audio recording. We may use the Customer Provided Content that you provide us to improve our services, for example, to train and enhance the models that power our Services.
• Information posted to the Services: Certain features on the Services may enable you to share templates or make your videos and other content available to other users. We collect information that you choose to share or make available (“UGC”), and we, or others, may store, display, reproduce, publish or otherwise use UGC (including with your name and email address) and may or may not attribute it to you. Others, including other users, may also have access to UGC and may have the ability to share it with third parties.
• You may decide to share further information, including personal data, with us when you contact us, provide feedback to us regarding the Services or otherwise communicate with us. It is solely your decision to share any other data with us during such communications, so our processing of such data will be based on your consent.
• If we engage you to provide services to us we may collect your name, contact details and invoicing details. Further if we are engaging you to create stock avatars, you will need to provide us with images and/recordings of your likeness and/or voice.
• We will not collect any sensitive personal data (as defined under applicable law) without your prior consent

• Information Collected Automatically: We automatically collect certain information about your interaction with the Services (“Usage Data”), including through cookies, web beacons and other technologies (“Tracking Technologies”). This information includes:

• Device information, such as device type, operating system, unique device or browser identifier, and IP address.
• Location information, such as approximate location based on IP address
• Other information regarding your interaction with the Services, such as your operating system, browser type, date and time stamps, clickstream data (including referring site, the types of content that you view or engage with, the features that you use, and other actions you take on the Services, as well as the site you exit to), interaction with our emails, and interaction with ads that you see as a result of our personalisation and insight and analysis activities.
• Diagnostic data including crash logs, launch time, hang rate and energy use, and any other data collected for technical diagnostics purposes

Please see the "Cookies and Other Tracking Technologies" section below for more information on how we use tracking technologies and your choices.

• Information From Third Parties: We may obtain information about you from third parties from time to time, including:

• Partners: We receive information about you and your activities on our website from third-party partners, such as advertising partners and/or data enrichment partners. Third party partners may collect information directly through cookies and other tracking technologies on our sites and/or third party digital properties.
• Service Integrations: Information we receive when you connect Voomo to an integration service.
• Login integrations: Information we receive when you choose to access the Services through a login integration or a Single Sign On service.
• Social media platforms: Information we receive from social media platforms, such as when you interact with us on YouTube, TikTok or Instagram.
  

3. Why do we process your data and what is our legal basis?

Subject to applicable law, We may process your personal data for several purposes. How we use your personal data depends on how you use our Service and your preferences you have communicated to us.

• Providing and managing your Account and access to and use of our Services. It is necessary to perform our obligations under the Terms of Service agreement between you and us. Where we do this on behalf of our client (including your organisation) as a data processor, we do not require a legal basis for such processing
• Personalizing and tailoring your experience with our Services, including surfacing recommendations, enabling you to create Customer Generated Content and generating such output for you. It is necessary to perform our obligations under the Terms of Service agreement between you and us.
• Providing customer support, responding to communications from you, sending you necessary information via email or announcements relating to your account. It is necessary to perform our obligations under the Terms of Service agreement between you and us. Please be aware that you cannot opt out of receiving such messages from us, including necessary security alerts and legal notices. You will only be able to opt out of receiving such messages by terminating and deleting your account with us. If you wish to delete your account, please contact us using the details in the “Contact Us” section of this Privacy Policy. It is important that you are also aware that we may still need to retain some of your Personal Data as required under applicable law or for the legitimate purpose of our business, even after you have chosen to delete your account.
• Sending you marketing communications (with your permission/consent or where otherwise permitted by applicable law). Unless permitted by law, we will not send you unsolicited marketing communications. You can unsubscribe from our emails at any time by contacting us using the details in the “Contact Us” section of this Privacy Policy or by using the unsubscribe/opt-out function displayed in our communications to you. We may also use the content you upload to the services with certain third-party software tools to tailor and enhance our marketing and sales outreach to you.
• To train and enhance the models that power our products and services, including to make our models more accurate. It is necessary for our legitimate interest and subject to appropriate safeguards. You may request to opt-out of this training and enhancement by contacting us using the details in the “Contact Us” section of this Notice
• We may process technical data and usage data to provide you with, and analyse the effectiveness of, personalised ads when you use our Services. By “personalised ads”, we mean advertisements for products and services that you have shown an interest in when you have used our Services or which we or our partners otherwise think you might be interested in based on your browsing habits. Note, our third-party partners may also use the data that is collected to show personalised ads for products and services offered by third parties. We do this where we have legitimate interests to provide effective insights and analysis or with your consent where non-essential cookies are used.
• Understanding the usage of our services, understanding trends and preferences, improving and repairing errors in the services, and in this context developing new products, services, features, and functionalities. We have a legitimate interest in using your Personal Data for the purpose of understanding usage.
• We may use information you provide to us as user feedback for analysis and to identify areas for improvement in the Services. We do this where we have legitimate interests to improve the Services based on feedback you provide to us or with your consent if user feedback is recorded.
• We may use technical data and usage data to improve the quality of our data through the use of Services and data of third party data suppliers, including to (i) enrich the data we hold about our customers and users (for example, adding data to information that we already hold); (ii) carry out data cleansing and tracing (for example, identifying redundant records and updating records); and / or (iii) segment our customers and users (for example, identifying target sub-groups of our customers or users). We do this where we have legitimate interests to ensure the effective and efficient use of data and to support other activities described in this Privacy Policy or with your consent where non-essential cookies are used.
• Enhancing the safety and security of our Services, such as conducting troubleshooting, data analysis, testing, evaluation and system reporting. We have a legitimate interest in using your Personal Data for the purpose of ensuring security and safety.
• Complying with applicable legal obligations, enforcing our contractual arrangements and policies, and protecting or defending the Services, our rights and the rights of our users or others. We may need it to comply with a legal obligation, for instance, to comply with court order.
• Enforcing our contractual arrangements and policies, and protecting or defending the Services, our rights, and the rights of our users or others. We have a legitimate interest in using your Personal Data to safeguard our contracts and legally recognized interests.
• We may also process your data for any other purposes for which we obtain your consent where necessary or otherwise in accordance with applicable law and this policy.

4. Third parties we share your data with

We only disclose your personal information as described in this Privacy Policy. Unless otherwise described, we will never sell your personal information to anyone for monetary consideration.

In certain circumstances, we may disclose your personal information to third parties, in accordance with applicable laws and this, including:

• Vendors and Service Providers. We may contract with third parties who help us provide the Services, including but not limited to, for payment processing, cloud storage, chatbot operation, customer support, voice transcriptions, voice generation, video generation, image generation, script generation, system administration, security, customer relationship management, delivery of goods, search engine facilities, data analytics, advertising, and marketing. In some cases, these third parties may require access to some or all of your personal information and may help us provide the Services by storing or processing your data on our behalf.
• Legal Obligations: We may disclose or share your personal data in order to comply with any applicable law, legal obligation, legal process or governmental request. We may also disclose information to enforce our contractual arrangements and policies (including investigations of potential violations and frauds), or protect or defend the Services, our rights and interests, and the rights and safety (including intellectual property rights and other legal rights) of yourself or any other third party.
• With direction or consent. We may also disclose information to third parties, including other users and viewers of the Services, when you request, direct or consent to us doing so, such as when you make output or other content available to others, through your use of login integrations and social media widgets or with your consent.
• We may also compile statistics about the use of our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information. We may occasionally share such data with third parties, such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
• We may share your data with professional advisers acting as service providers, processors, controllers, or joint controllers - including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services, and to the extent we are legally obliged to share or have a legitimate interest in sharing your data.
• Research: where we carry out research to gain an insight into the use of our services, the results of this research (but not your personal data itself) may be transferred to interested third parties;
• Advertising and affiliate partners: We may share your personal data with, or otherwise use the services of, third-party social media, affiliate and advertising companies, so that we can advertise our business, including our Services, on other websites, apps, and other digital platforms that are operated by third parties.
• Affiliated Companies and Corporate Transaction– we may share your Personal Data with a parent company, subsidiaries, joint ventures, or other companies under common control with the Company ("Affiliated Companies") solely if and when applicable or necessary. In addition, we may share information, in the event of a corporate transaction (e.g. sale, merger, consolidation, etc.), provided however, that our Affiliated Companies or acquiring company will be subject to the obligations detailed herein with respect to your Personal Data.

5. Third Party Collection of Data

Our Privacy Policy only addresses the use and disclosure of Personal Data that we collect from you. To the extent that you disclose your Personal Data to other parties via the Services (e.g., by clicking on a link to any other website or location) or via other websites throughout the internet, different rules may apply to their use or disclosure of the Personal Data you disclose to them and your Personal Data will be subject to that third-party's privacy policy.

You acknowledge that we are not responsible for the privacy or security of, information found on, or any practices employed by any third-party applications, websites, or services related to, linked to or from our Service (including Users). Although we may provide links to third-party websites or platforms, or display content, data, applications or materials from third parties, our Privacy Policy does not apply to those third-party sites or materials, and your browsing and interaction on any third-party site, application, or service, including those that have a link on our Services, are subject to that third party's own terms and policies. We strongly advise you to learn about the privacy practices of each website that you may visit before providing any Personal Data to such website

6. Retention of Your Personal Data

We retain Your Personal Data for as long as it is needed for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use Your Data to the extent necessary to comply with our legal and regulatory obligations, resolve disputes, and enforce our legal agreements and policies. When we have no ongoing legitimate need to process your personal data, we will either delete or anonymize it in accordance with our deletion policy. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

You may withdraw our authority to process your personal data (or request that we restrict our processing) at any time as per applicable law but we may need to withhold some personal data for legal or other legitimate reasons.

7. Cookies and Other Tracking Technologies

The Site and Services may use certain Tracking Technologies to collect Usage Data, including first-party Tracking Technologies (those placed directly by us and are used only by us) and third-party Tracking Technologies (those placed by websites, services and/or parties other than us). These Tracking Technologies include those provided by Google Analytics, MixPanel, DoubleClick and Meta.

We use Tracking Technologies because it is in our legitimate interests to facilitate, improve and tailor your experience with the Services, run analytics, de-bug and to provide and improve our products and services. For example, we use MixPanel to better understand our user’s experience and this enables us to build and maintain the Services with user feedback. We may associate Usage Data with the device you use to access the Services, or email accounts you use to engage with us. We also use Tracking Technologies for advertising related purposes, including for remarketing and to deliver targeted ads to you, and analyze and measure the effectiveness of our advertisements

Once you close your browser, our access to the cookie terminates. You can change your cookies settings at any time to control cookie placement through limiting or forbidding the website under which we provide the Services to place cookies on your device and to disable unwanted cookies already stored on your device, by changing your browser’s privacy preferences (please visit the help pages of your web browser). Please note, however, that if you disable cookies or refuse to accept them, you might not be able to use all of the features we offer or some of the features may not function properly. You may not be able to store your preferences and some of our pages might not display properly. We may, at our sole discretion, delete old cookies after a certain time which have had no activity occurring from a User, Visitor or Viewer. Your web browser allows you to manage the cookies and your choices. Please visit the help pages of your web browser to find out about the same.

Third-party Tracking Technologies may also provide ways for you to opt out from or limit their collection of information from and about you. Please refer to their respective privacy policies. Please note, however, that we are not responsible for their privacy practices and of other third parties.

Our website does not respond to Do Not Track signals.

8. How do we protect your data?

We take great care in implementing and maintaining the security of the Services and your data. We follow generally accepted standards to protect the Personal Information and Usage Information submitted to us. We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password. You should never disclose your password to others. We also protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access. By using our Service, you acknowledge that you understand and agree to assume these risks.

9. Failure to provide your Personal Data

Where we are required by law to collect your personal data, or we need to collect your personal data under the terms of a contract we have with you, and you fail to provide that personal data when we request it, we may not be able to perform the contract we have or are trying to enter into with you. This may apply where you do not provide the personal data we need in order to provide the Service you have requested from us. In this case, we may have to cancel the provision of the relevant Services to you, in which case we will notify you.

10. Your Privacy Rights

Data protection and privacy laws may provide you with some of the following rights (depending on your jurisdiction) with respect to your Personal Data, which you may be able to exercise. These rights are not absolute, and may only apply in certain circumstances

• The right to access the Personal Data we hold about you, how we use it, and who we share it with.
• The right to request that we delete Your Personal Data. However, we may need to retain certain information for record-keeping purposes, to complete transactions or to comply with our legal obligations.
• The right to request that we rectify any inaccuracy or incompleteness in the Personal Data that we process about You;
• The right to ask us to restrict processing of your personal data in certain circumstances (for example, where you believe that the personal data we hold about you is inaccurate or unlawfully held)
• The right to object to our processing your Personal Data including to stop sending you marketing communications or to stop using your data to train our models.
• The right to receive a copy of Your Personal Data in a structured, machine-readable and commonly used format and to request that we transfer it to a third party.
• The right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.
• The right to withdraw Your consent for processing Your Personal Data, subject to legal or contractual restrictions and reasonable notice. However, you acknowledge this may limit our ability to provide you with the best possible products and services.

If you wish to exercise any or all of the above rights, please contact us using the details in the “Contact Us” section. Please feel free to contact us as well if you wish to receive more information or you would like to raise a complaint with respect to how we may have handled your Personal Data. If you are not satisfied with our response or believe we are collecting or processing your Personal Data not in accordance with the applicable data protection laws in your jurisdiction, you may also have the right to submit a complaint with the applicable data protection authority in your jurisdiction

In the event that you contact us and request to exercise any of the rights included above, we may request that you provide us with certain information in order to verify your identity and locate your data. This may take some time, subject to applicable privacy laws.

Please note that you may have different rights than those which we listed above depending on the applicable privacy protection laws in your jurisdiction.

11. International Transfer

We provide Services worldwide and therefore, it may be necessary for us to transfer data, including Personal Data, to countries outside of your jurisdiction, including outside the European Economic Area ("EEA"), where applicable. In these instances, we will take steps to ensure that a similar level of protection is given to your Personal Data, including through adequate contractual measures, as shall be required under applicable laws.

12. Children’s Privacy

The Services (including the Website), are not directed or meant to be used by children (the phrase "child" shall mean as such term is defined under applicable law or an individual that is less than 18 years old). If you are under 18 years old, you should not access or use the Services (including the Website), or provide any Personal Data to us. We will delete any Personal Data that we discover has been shared with us by a child, as soon as possible. Please contact us immediately, using the details in the “Contact Us” section, if you have any reason to believe that a child has shared any Personal Data with us.

13. Changes

We may modify or update this privacy policy at any time at our sole discretion without prior notice. If there are any material changes to this policy, We will notify You either via email or in-product notification. The revised Privacy Policy will go into effect immediately upon its implementation on our website https://voomo.ai. You can check the “Last Updated” date above to see when the policy was last changed. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service constitutes Your consent to the contents of this Privacy Policy

14. Contact Us

If you have any questions about this Privacy Policy, You can contact us at support@voomo.ai